baji24 Privacy Policy

1. Introduction and Purpose of This Policy

baji24 is a trusted online casino and betting platform in Bangladesh. Protecting the personal information you provide while using our services is our primary responsibility. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties.

We believe that transparency and trust are the foundation of a good service. We therefore commit to being fully transparent about our data practices. This policy applies to our website, mobile application, and all other related services.

2. What Information We Collect

In the process of registering on and using the baji24 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 or above may become members)
• Email address and contact information
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, Upay or bank account information
• Any additional information you enter yourself

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Logs of your activity on the platform — page visits, game sessions, bet history
• Information obtained from cookies and similar tracking technologies
• Date and time of access (Bangladesh Standard Time — BST, UTC+6)

2.3 Information Received from Third Parties

• Transaction verification information via payment processors
• Information received from authorised third-party organisations for identity verification
• Information collected through fraud prevention systems

3. Purposes for Which We Use Your Information

baji24 uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure
• Service delivery: To facilitate gaming, betting, and financial transactions
• Identity verification: To confirm user age and identity and to prevent fraud
• Customer support: To respond to your complaints and questions — our 24/7 Bengali live chat support team is always ready
• Financial transactions: To process deposits and withdrawals
• Security: To ensure platform security and prevent unauthorised access
• Responsible gaming: To identify signs of problematic gambling and provide necessary support
• Legal obligations: To comply with applicable laws and regulations
• Service improvement: To analyse the platform and improve your experience

4. Data Storage and Security

baji24 has adopted industry-standard technical and organisational measures to ensure the security of your personal information.

4.1 Technical Security Measures

• All data transmissions are secured through SSL encryption
• Sensitive information is stored with high-grade encryption
• Firewalls and intrusion detection systems are kept active
• Regular security audits and testing are conducted

4.2 Retention Period

How long your information is retained depends on the type of information and the applicable legal requirements:

• Account-related information is retained for a set period even after the account is closed
• Financial transaction records are retained in accordance with legal obligations
• Anonymised analytics data used for service improvement may be kept for a longer period

5. Sharing Information with Third Parties

baji24 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay and bank transfers is shared with the relevant financial institutions
• Identity verification agencies: With authorised verification organisations to confirm age and identity
• Technology service providers: With hosting, security, or analytics organisations required to operate the platform — who are bound by strict confidentiality agreements
• Legal authorities: When required to comply with a court order or legal obligation
• Fraud prevention: With authorities capable of preventing financial crime or fraud

Your information will not be transferred to third parties for any reason other than those stated above without your consent.

6. Cookie Policy

The baji24 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential cookies: To maintain login sessions and ensure security — the platform cannot function properly without these
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To understand platform usage and improve our services

6.2 Cookie Controls

You can reject cookies other than essential ones by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

7. Your Rights

As a baji24 user, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you
• Right to rectification: You may request correction of any inaccuracies in your information
• Right to erasure: In certain circumstances you may request that your information be deleted (however, some information may need to be retained due to legal obligations)
• Right to restrict processing: In certain circumstances you may request that processing of your information be limited
• Right to object: You may object to certain types of processing of your information
• Right to data portability: You may request your information in a structured, readable format

To exercise these rights or for any questions on this matter, contact us via our 24/7 live chat or email us at [email protected].

8. Protection of Minors

The baji24 platform is for those aged 21 or above only. We do not knowingly collect any information from minors. Our identity verification process ensures that no minor can use our services.

If it comes to our attention that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

9. International Data Transfers

To provide our services, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Appropriate contractual safeguards are in place for the protection of the data
• The recipient organisation maintains security measures consistent with our privacy standards
• Your information is not used beyond the purposes described in this policy

10. Changes to This Policy

baji24 reserves the right to update this privacy policy as needed. If any significant changes are made, we will inform you in the following ways:

• By publishing a notice on the main page of the website
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend that you visit this page regularly.

11. Contact and Complaints Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Available in Bengali 24 hours a day, 7 days a week
• Email: [email protected]

We take all complaints seriously and aim to respond as promptly as possible. Ensuring your privacy and the security of your personal information is our highest priority.